Macros
for BMC Helix ITSM & Remedy ARS Mid-Tier
Sound familiar?
-
“Too many clicks, too much waiting.” Endless navigation, outdated UI, and lag steal hours every week.
-
“Manual data entry is ruining my reports.” Re-typing ticket IDs and asset details invites errors that audits love to find.
-
“Every upgrade breaks our customizations.” You’re tired of patch-day firefights and fragile scripts.
You’re not alone — these are the top frustrations admins and service-desk managers share across Gartner, SoftwareReviews, TrustRadius, and Reddit. Macros exists because we were living the same headaches.
From 17 clicks → 1 click, zero code, upgrade-safe.
Record a macro once, run it forever.
No ARS workflow edits, no API gymnastics, no waiting for the next platform overhaul.
Turn everyday grind into instant wins
Integrated Macro Bar
Download
Data Sheet
Question about Macros for BMC Helix ITSM and BMC Remedy answered
General
-
Macros are stored directly in BMC Helix ITSM ARS, ensuring they are never lost (unlike in the old User Tool).
-
Macros always run under the current user’s permissions, ensuring that business rules cannot be bypassed.
Compatibility
-
BMC Helix ITSM all versions.
-
BMC Remedy ARS Mid-Tier 7.x, 8.x, 9.x, 19.x, 20.x on-premises and SaaS, 21.x on-premises, 22.x on-premises and SaaS and the respective ITSM Suite versions.
-
Edge, Internet Explorer 11, Chrome, Firefox and Safari.
-
Not compatible with the legacy BMC Remedy User Tool for Windows.
Installation
On-premise installations
-
Place the plugin folder in your Mid-Tier.
-
Add one line to the bootstrap.js (no changes to the clientcore.js required).
-
Relogin.
BMC Helix ITSM installations
-
Deploy custom workflow to your BMC Helix ITSM instance.
Licensing
-
The Macros utility is licensed per Domain (Mid-Tier URL excluding port, for instance http://our-itsm.com) so it is not constrained by how many users use it or how many applications you run on that particular domain.