Macros
for BMC Helix ITSM & Remedy ARS Mid-Tier
Trusted by Leading IT-Organizations
By deploying Macros, Table Field Grabber, Drag & Drop Attachments
and other custom solutions for BMC Remedy Mid-Tier, leading IT-Organizations worldwide have achieved remarkable productivity and efficiency improvements.
Uninterupted productivity for
BMC Remedy Mid-Tier
The Copy Link To Ticket add-on enables BMC Remedy users to copy the direct link to a ticket into clipboard - as you'd expect -
right on any Table Field or Result List
STEP 1: Right-click a row
The Copy link to ticket menu item appears in the context menu.
STEP 2: Copy Link To Ticket
The Copy Link to Ticket menu item copies the direct link to a ticket into user's clipboard.
STEP 3: Share
User can share the direct link to a ticket by pasting it into a chat window, email or browser's address bar.
Answers to your questions
Compatibility
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BMC Remedy ARS Mid-Tier 7.x, 8.x, 9.x, 19.x, 20.x on-premises and SaaS, 21.x on-premises, 22.x on-premises and SaaS and SaaS and the respective ITSM Suite versions.
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Edge, Internet Explorer 11, Chrome, Firefox and Safari.
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Not compatible with the User Tool.
Installation
On-premise installations
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Place the plugin folder in your Mid-Tier.
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Add one line to the bootstrap.js (no changes to the clientcore.js required).
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Relogin.
Saas installations
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Deploy custom workflow to your SaaS ITSM-instance.
Licensing
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The Copy Link To Ticket add-on is licensed per Domain (Mid-Tier URL excluding port, for instance http://our-itsm.com) so it is not constrained by how many users use it or how many applications you run on that particular domain.